Question 1

How does the email verification process work?

Accepted Answer

EndBounce uses a multi-step verification process that includes syntax checking, domain verification, MX record validation, SMTP verification, and catch-all detection. Our AI engine analyzes each email address in real-time to determine its deliverability status with 99.9% accuracy.

Question 2

What is the difference between Annual and Pay-As-You-Go?

Accepted Answer

Annual plans are billed monthly at a lower rate with a 12-month commitment. Pay-As-You-Go credits are a one-time purchase with no recurring charges — use them whenever you need. Annual plans offer better per-credit pricing.

Question 3

Do credits expire?

Accepted Answer

Annual plan credits refresh every month. Pay-As-You-Go credits are valid for 12 months from the date of purchase, giving you plenty of time to use them at your own pace.

Question 4

Is the Email Finder included in all plans?

Accepted Answer

Yes! Email Finder is included in every plan at no extra cost. You can find professional email addresses using name and company domain across all tiers.

Question 5

What file formats do you support for bulk verification?

Accepted Answer

We support CSV and TXT file uploads for bulk verification. Simply upload your file, and our system will process each email address automatically. You can download your cleaned results as a CSV when processing is complete.

Question 6

How accurate is EndBounce?

Accepted Answer

EndBounce delivers 99.9% accuracy by combining real-time SMTP verification with AI-powered analysis. We detect invalid emails, disposable addresses, spam traps, catch-all domains, and risky addresses that other tools miss.

Question 7

Can I get a custom plan for higher volumes?

Accepted Answer

Absolutely! For volumes above 1 million verifications or custom requirements, contact our sales team. We offer tailored plans with custom pricing, priority support, and dedicated infrastructure.

Question 8

Do you offer an API?

Accepted Answer

Yes, we offer a full REST API for real-time single email verification, bulk verification, email finding, and job status tracking. API access is included in all plans. Check our API documentation for integration details.

Question 9

What happens if I run out of credits?

Accepted Answer

You can purchase additional credits at any time. Your account will not be suspended — you simply won't be able to verify new emails until you top up or your next billing cycle refreshes your credits.

Question 10

Is my data secure?

Accepted Answer

Yes. EndBounce is SOC 2 and ISO 27001 certified. We are GDPR, CCPA, and HIPAA compliant. Your data is encrypted in transit and at rest, and we never store or share your email lists after processing.

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